Mannington Privacy Policy

Last updated: January 15, 2025

This Privacy Policy describes how Mannington Mills, Inc. ("Mannington," "we," "us," or "our") collects, uses, stores, and shares information when you visit our website or interact with our products and services. We are committed to handling your personal information responsibly and in compliance with applicable privacy laws including the California Consumer Privacy Act (CCPA) and similar regulations.

1. Information We Collect

We collect information you provide directly and information gathered automatically when you use our website:

• Contact Information: Name, email address, phone number, company name, and mailing address when you submit inquiry forms, request samples, or contact our team.
• Project Information: Product preferences, project type, square footage, and timeline information provided in inquiry submissions.
• Account Information: Username and password if you create a dealer or contractor account.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring website collected automatically through cookies and similar technologies.
• Communications: Records of correspondence, including emails, chat messages, and support tickets.

2. How We Use Your Information

We use the information we collect to:

• Respond to product inquiries and send requested samples or documentation
• Process commercial quotes and purchase orders
• Provide technical support and warranty service
• Send relevant product updates, trend guides, and educational content (with your consent)
• Improve our website, products, and customer service based on usage patterns
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraudulent or unauthorized activity

3. Information Sharing

Mannington does not sell your personal information to third parties. We may share information in the following limited circumstances:

• Authorized Dealers: When you request dealer location services, we may share your contact information with verified local dealers to fulfill your request.
• Service Providers: We engage trusted third-party service providers for website hosting, email delivery, CRM, and analytics. These providers are contractually prohibited from using your information for any purpose other than providing services to Mannington.
• Legal Requirements: We may disclose information as required by law, court order, or to protect the rights and safety of Mannington, our employees, and the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality. We use:

• Essential Cookies: Required for core website functions including form submissions and session management.
• Analytics Cookies: Help us understand how visitors use our website so we can improve content and navigation.
• Marketing Cookies: Used to display relevant advertising on third-party platforms. You can opt out through industry opt-out tools.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Inquiry records are typically retained for 3 years. Purchase records are retained for 7 years in accordance with accounting regulations. You may request earlier deletion of your personal data (see Section 7).

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights including:

• The right to access the personal information we hold about you
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• California residents: the right to opt out of sale of personal information (we do not sell data, but you may exercise this right)

To exercise any of these rights, contact us at [email protected] or through the contact form on our website.

8. Children's Privacy

Our website is intended for professional and adult users. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected such information, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Policy on this page with a revised "last updated" date. Significant changes will be communicated via email to registered users.

10. Contact Us

For privacy-related questions, requests, or concerns:

Mannington Mills, Inc.
Privacy Officer
75 Mannington Mills Road
Salem, NJ 08079, USA
Email: [email protected]
Phone: +1 (800) 241-2262